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In this case, they are either hiding something or are incompetent. If your board requests financial reports, never get to see them, or only receives incomplete documentation, this is a serious red flag. All reputable community management companies will provide comprehensive and accurate financial documents. They should regularly provide the board of directors with an accurate financial statement with a complete recording of every penny of the association's money expensed.
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One of the community manager's primary responsibilities is to properly steward your association's funds. They Aren't Transparent with Financial Documentation
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It is also possible that a key employee left and hasn't been replaced yet. Whatever the cause, you deserve to have a management company that is capable of getting the job done.Ĥ. Maybe the company expanded too quickly for its own good. Sometimes the association management company can't handle the work because they are understaffed or lack the necessary expertise or experience. For instance, a small management company that does a great job of performing simple day-to-day maintenance and customer service tasks can find itself in over its head if they take on major renovation or capital improvement projects that they can't handle. Sometimes, association management companies take on work that they can't accommodate. Quality management companies understand that communication is vital, and know that your association wants issues dealt with promptly. The role of the community manager is to save you time and stress-they shouldn't be making your life more difficult. Your schedule is already busy as it is, so the last thing that you want to do is spend more of your time following up with your management company. If your community manager isn't available to quickly respond to phone calls or emails, this is a significant sign that it is time to switch management companies. If they don't, there is no way they can adequately serve your association.Įvery successful relationship, whether personal or professional, relies on effective communication. Make sure that they take the time to understand your vision and needs. If the management company employees become rude or too heavy-handed, this is a good sign that you should make a change. On the same note, a quality community management company knows that it's the homeowners and their representatives on the board of directors who are ultimately in charge of the association. The real value of an experienced management company is that they often can bring value and insights that the boards of directors can't. True, the community manager can help board members in areas like violation enforcement, maintenance, and capital improvement issues, and so forth. They understand that the key to your HOA's viability is empowering the association's homeowners and board of directors, instead of themselves. Good community managers appreciate the vision of the communities they work with and know what it takes to put your association on a path to success. Here are five signs that your association should change management companies, even if your HOA has to pay a termination fee. Assuming there is such a quorum, it only takes the vote of a simple majority of those present at the meeting to pass.The problems that you encounter with your homeowner association manager are sometimes due to simple misunderstandings that can be easily fixed through proper communication. Unfortunately, there are often deeper issues at play. At that special meeting, a quorum of at least 10% of the total homeowners must be present. Once the Board has received a signed petition with a sufficient number of signatures, they are required to provide written notice to all homeowners of the special meeting (with sufficient notice) and to hold the meeting. The Board must hold this special meeting if this petition is signed by 10% of the homeowners. To begin the removal process, a petition must be circulated calling for a special meeting. We will also be requesting regular HOA meetings, as promised, to keep the Homeowners better informed. We are not the only association that has struggled with their incompetence. This issues isn't unprecedented as this HOA management company has many complaints on Google and the BBB website. We will present this petition to the Board to call a special meeting to remove Key Community Management, and have a discussion as to our options. Paw Creek Village Homeowners feel that the current Management company's practices are incompetent and unprofessional.